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Oracle CX Unlocked: Elevate Your Engagement
Serving Innovation, Oracle in Action
Alt Digital Technologies offers complete Oracle CX services to streamline customer experiences. Based on cutting-edge technologies and expert consultants, we tailor Oracle CX solutions to clients’ unique needs. Services include CRM implementation, customer data analytics, and multichannel engagement strategies. We empower businesses to enhance customer satisfaction, drive sales, and build lasting customer relationships.
- A seasoned team skilled in Oracle implementation and customization.
- Create custom Oracle CX solutions tailored to match clients' unique business needs.
- Offer ongoing support and optimization services for sustained CX excellence.
Advantages
From Experience to Success
Enhanced Customer Insights
Personalized interaction and a unified view of customer data lead to improved customer satisfaction and loyalty.
Efficient Operations
Streamlined processes, automation, and analytics boost operational efficiency and reduce costs.
Multichannel Engagement
Reach customers through their preferred channels, boosting interaction and satisfaction for sustained business growth.
Success Stories
Real Results, Actual Impact
Company
Harveste
Challenge:
The multinational MNC faced customer engagement issues across their global brands due to fragmented data.
Solution:
The multinational MNC faced customer engagement issues across their global brands due to fragmented data.
Results
20% increase in customer retention.
15% boost in sales.
30% reduction in marketing costs.
Company
ItaliaLink
Challenge:
The Italian telecommunication company needed to enhance their customer service experience amidst increasing competition.
Solution:
The telecom major deployed Oracle CX to streamline customer support processes, providing real-time data access and AI-driven service recommendations.
Results
25% reduction in customer complaints.
20% rise in customer loyalty.
15% reduction in support costs.
Company
DoorwayDesigns
Challenge:
The window and door manufacturer sought to improve lead management and sales conversions.
Solution:
The company implemented Oracle CPQ (Configure, Price, Quote) to automate complex quoting processes and enhance the sales team efficiently.
Results
Increased sales win rates by 18%.
Reduced quote-to-order time by 30%.
Achieved a 20% growth in revenue.
Company
AeroBlue Express
Challenge:
The American low-cost airline needed to provide a seamless travel experience to customers by integrating their booking and customer service systems.
Solution:
The airline utilized Oracle CX to create a unified customer profile, enabling personalized travel recommendations and real-time support.
Results
Improved customer satisfaction scores by 15%.
Reduced booking errors by 40%.
Increased ancillary revenue by 10%.
How does it work?
Implementation of Oracle CX Solutions
Get Started
GET IN TOUCH
Connect With Us
- Complete the “Get In Touch” form to begin
- Personalized and free consultation for unique needs
- Collaboratively plan and strategize the project together
- Maintain transparent communication channels
- Customized approach for your business goals
- Committed to on-time delivery
- Client satisfaction is our focus
- Dedicated to tangible business results
