SAP Service Cloud
Introduction
SAP Service Cloud
SAP Service Cloud is a cloud-based customer service and support solution offered by SAP. It is part of the SAP CX suite of solutions, which aims to provide organizations with tools to manage their customer interactions and relationships.
Alt Digital Technologies provide SAP Service Cloud services following a structured approach to ensure successful implementation and delivery.
- We set up ticketing systems, knowledge bases and communication channels to empower our client’s teams to deliver exceptional service.
- We customize SAP Service Cloud to your unique requirements and goals, enhancing customer experience by integrating it with other systems.
SERVICES
Our SAP Service Cloud Solutions
Assessment & Planning
Understanding client’s processes, goals and challenges and plan implementation roadmap, including timelines, resource allocation and budget considerations.
System Design & Configuration
Using SAP Cloud Platform, SAP Cloud Application Programming Model (CAP) and Fiori UI5 to develop custom applications and extensions.
Customization & Extension
Leveraging SAP CAP to build custom data models, APIs and services along with developing custom UI components using Fiori UI5 to enhance UI.
Data Migration
Use SAP Data Services to extract, transform, and load data from diverse sources into SAP Service Cloud and SQL, aiding migration with effective data manipulation and mapping.
Integration
Use Middleware solutions like MuleSoft or Dell Boomi to connect SAP Service Cloud with other applications and use APIs to define communication protocols between different systems.
Development
Our SAP Service Cloud development services combine SAP Cloud Application Studio, ABAP and JavaScript frameworks to provide custom solutions, tailoring the platform to your unique business needs.
Deployment
Use CI/CD tools like JenKins or GitLab to automate the deployment process to ensure the code changes are tested and deployed.
Continuous Improvement
Use monitoring tools like Prometheus and Grafana to track system performance, identify bottlenecks and ensure optimal operations.
Not sure if your requirement falls within our service range, contact us
OUR EXPERTISE
Ready to elevate your customer service experience?
Our expertise in SAPUI5/Fiori, OData, SAP Business Technology Platform, Cloud Foundry, SAP CAP and SAP Integration Suite makes us the perfect choice to provide SAP Service Cloud services.
Certified Consultants
Count on our certified consultants to enhance your customer service
Multi-Tenancy & Scalability
Supporting multiple clients or business units within a SAP Service Cloud instance
SSO Integration
Ensuring smooth and secure access across systems
Microservices Architecture
Building modular and scalable components using its principles and
UI Customization
Using SAP Fiori or UI5 to design responsive and user-friendly interfaces
M2M Communication
Facilitating smooth interaction between machines and systems
HIRE DEVELOPERS
Boost your customer service operations with our developer teams
- ABAP (Advanced Business Application Programming) is a must have expertise for SAP environments. Our developers are proficient in writing ABAP code for custom logic, enhancements and integrations.
- Implementing SAP Service Cloud often requires organizational change. Our team is expert at devising change management strategies and adoption plans to help your employees embrace the new system and ensure a smooth transition.
- When unique functionalities are needed, our developers can create custom scripts, extensions and enhancements within SAP Service Cloud to accommodate your specific business processes.
- As new versions of SAP Service Cloud are released, our developers can seamlessly upgrade your environment while ensuring that customizations and integrations remain intact.
OUR LATEST WORKS
Case Studies
Leading Supplier for Fitness Products (USA)
Plumbing Products Manufacturer(USA)
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CLIENTS TESTIMONIAL
What Our Clients Say
A Telecom Company
Director, IT
In our very first meeting, I got so many solutions to our problems that we are going to implement all of them.
Product Owner
- Of Agile team of a B2B Portal
Alt Digital Technology team's innovative ideas and solutions are always best and we always look forward to them.
Senior Manager, IT
- An Aerospace Company
I preferred Alt Digital Technologies over big companies because of the quality and the stability of their people.
Product Owner
- Of an AmManufacturing Company
You guys are one of the most wonderful people to work with. And most supportive, hardest working. We couldn’t have done what we’ve done in the past 2+ years without this team. Don’t ever forget it your value. You’re absolutely brilliant. It’s been such an honor to be your PO.
Scrum Master
Of top 5 sanitaryware company
I have never seen such a high-performance development team in my 20 years of time in the IT industry.
Director, IT
- An Aerospace Company
I never considered Alt Digital Technologies as a consulting company, I always count them as an extension of my own team.
Product Manager
- An Aerospace Company
It is a feeling of both ecstasy and pride to know that all these years of hard work from our team has delivered a website which is delivering a powerful experience designed to meet the needs of our distribution customers. I am proud of our team's effort and also to be a part of this team.
Product Manager
- An Aerospace Company
We have our competitors complimenting us for our website, and they feel confident enough to share with us directly that this is the best they have seen. Thank you for being part of this team and caring for our customers with a personalised touch.
FAQS
Our FAQs
SAP maintains high availability and system uptime through redundancy, failover mechanisms, load balancing, and regular maintenance processes in its cloud infrastructure.
SAP Service Cloud supports various authentication methods, including single sign-on (SSO), multi-factor authentication (MFA), and integration with identity providers to ensure secure user access.
Yes, we can develop custom applications and extensions using SAP Cloud Platform tools and technologies, such as SAP Cloud Application Programming Model (CAP) and SAP Business Technology Platform.
Absolutely, SAP Service Cloud includes field service management tools to optimize dispatching, scheduling, and monitoring of field service technicians. This ensures efficient on-site service delivery.
Yes, SAP Service Cloud supports integration with various third-party applications and systems. We will connect these applications with your existing CRM, ERP, and other business tools.
To get started with us, you can simply click on the “Get In Touch” button located at the right side of your screen and fill your requirements. Our experts will get back to you within 12 hours and understand your requirements, objectives and business processes.
GET IN TOUCH
Connect With Us
- Complete the “Get In Touch” form to begin
- Personalized and free consultation for unique needs
- Collaboratively plan and strategize the project together
- Maintain transparent communication channels
- Customized approach for your business goals
- Committed to on-time delivery
- Client satisfaction is our focus
- Dedicated to tangible business results
