Salesforce Service Cloud
Introduction
Salesforce Service Cloud
Salesforce Service Cloud is a cloud-based customer service and support platform powered by Salesforce. It is one of the leading CRM platforms in the world. Service Cloud is designed to help businesses manage and improve their customer support operations, enabling them to provide excellent customer service experiences across multiple channels. We are a leading technology consulting company that provides Salesforce Service Cloud services. It offers a comprehensive and customized solution based on clients’ requirements and guides them through the entire process, enabling them to deliver exceptional digital customer services.
- We enhance service operations for businesses of all sizes, boosting customer satisfaction and fostering growth.
- Dedicated to enabling exceptional customer service with innovative cloud-based solutions for our clients.
- We will provide you with a powerful Salesforce case management system that enables your customer service team to track and resolve customer issues efficiently.
SERVICES
Our Salesforce Service Cloud Services
Consultation
Understanding clients' needs, we guide them with a tailored roadmap, strategy, tool selection, and Service Cloud design.
Implementation
Understanding client's needs, we guide them with a tailored roadmap, strategy, tool selection, and Service Cloud design.
Customization
With expertise in JavaScript we do customization. We let our client leverage Lightning and Classic Service Cloud Consoles based on their specific requirements.
Analytics
Leveraging AI-powered Einstein, we prioritize customer requests for quick product and issue resolutions.
Integration
Smooth Service Cloud integration with Sales Cloud, Marketing Cloud and communities. Empowering agents to join discussions, explore new support techniques and crowdsource help.
Case Management
Powerful Salesforce case management system with automated routing, escalation, and knowledge base integration for quick customer inquiry resolution.
Not sure if your requirement falls within our service range, contact us
OUR EXPERTISE
Uncover the Capabilities of Alt Digital’s Salesforce Service Cloud Services
Our expertise in Apex, LWC, Visualforce, and Salesforce APIs makes us the ideal choice for businesses seeking efficient, innovative, and effective digital customer services
Certified Consultants
Count on our Certified Sales cloud and Field Service Lightning consultants
Salesforce Platform Knowledge
Deep expertise in objects, fields, workflows, and validations for efficient component handling
Service Cloud Configuration
Proficient in Service Cloud config, incl. Case Mgmt, Knowledge Base, Service Console, Omni-Channel, Email-to-Case, Web-to-Case, etc
API Integrations
Skilled in API integration for Service Cloud system interconnection with other platforms
Business Process Automation
Create automated processes with Process Builder, Flow, and Workflow Rules implementation
Service Cloud Console & FSL
Efficient in Service Console and Field Service Lightning (FSL) setup, customization for enhanced usability and productivity
HIRE DEVELOPERS
Boost Customer Service with Our Skilled Salesforce Service Cloud Developers
- Our skilled developers possess practical expertise in customizing Salesforce Service Cloud objects, fields, page layouts, and workflows according to your unique business needs.
- Our developers have hands-on experience in integrating Service Cloud with external systems using REST, SOAP, and other APIs. This enables seamless data exchange and process automation between various platforms.
- We are well-versed in Omni-Channel, an efficient system that allows case assignment and routing to the appropriate agents based on predefined rules. This ensures streamlined and effective handling of cases for optimal customer service.
- Our developers possess the necessary skills to set up and manage SLAs (Service Level Agreements) and entitlements in Service Cloud. This ensures compliance with service agreements and delivers high-quality services within specified timeframes and customer entitlements.
RECENT PORTFOLIO
Our Latest Case Studies
Leading Supplier for Fitness Products (USA)
Plumbing Products Manufacturer(USA)
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CLIENTS TESTIMONIAL
What Our Clients Say
A Telecom Company
Director, IT
In our very first meeting, I got so many solutions to our problems that we are going to implement all of them.
Product Owner
- Of Agile team of a B2B Portal
Alt Digital Technology team's innovative ideas and solutions are always best and we always look forward to them.
Senior Manager, IT
- An Aerospace Company
I preferred Alt Digital Technologies over big companies because of the quality and the stability of their people.
Product Owner
- Of an AmManufacturing Company
You guys are one of the most wonderful people to work with. And most supportive, hardest working. We couldn’t have done what we’ve done in the past 2+ years without this team. Don’t ever forget it your value. You’re absolutely brilliant. It’s been such an honor to be your PO.
Scrum Master
Of top 5 sanitaryware company
I have never seen such a high-performance development team in my 20 years of time in the IT industry.
Director, IT
- An Aerospace Company
I never considered Alt Digital Technologies as a consulting company, I always count them as an extension of my own team.
Product Manager
- An Aerospace Company
It is a feeling of both ecstasy and pride to know that all these years of hard work from our team has delivered a website which is delivering a powerful experience designed to meet the needs of our distribution customers. I am proud of our team's effort and also to be a part of this team.
Product Manager
- An Aerospace Company
We have our competitors complimenting us for our website, and they feel confident enough to share with us directly that this is the best they have seen. Thank you for being part of this team and caring for our customers with a personalised touch.
FAQS
Our FAQs
At Alt digital technologies, we follow a structured implementation process for Salesforce Service Cloud. Our experienced consultants work closely with your team to understand your business requirements, customize the platform to align with your unique needs, and ensure smooth integration with your existing systems. We provide training and ongoing support to ensure your team maximizes the benefits of Service Cloud.
Yes, Salesforce Service Cloud is highly customizable and can be integrated with various third-party applications and systems, such as CRM software, ERP solutions, telephony systems, email platforms, and more. This integration allows for a seamless flow of data and information, enabling a 360-degree view of customer interactions
Yes, Salesforce places a high priority on data security and compliance. Service Cloud adheres to industry-leading security standards, and the platform complies with data protection regulations such as GDPR, HIPAA, and CCPA. Alt digital technologies also follow best practices during implementation to ensure the security of your data.
Service Cloud offers several features that enhance customer support processes, such as a unified agent console, omnichannel support, AI-powered chatbots, knowledge base management, and case escalation workflows. These tools help agents provide faster, more accurate responses, enable efficient case management, and deliver a consistent and personalized support experience.
Absolutely! Salesforce Service Cloud includes self-service portals and communities where customers can find solutions to common issues, access knowledge articles, and interact with other users. By enabling self-service capabilities, businesses can reduce support costs, free up agents’ time, and empower customers to find answers independently.
The implementation timeline varies depending on the complexity of your business processes, the level of customization required, and the data migration scope. Generally, the implementation process can take several weeks to a few months. At Alt digital technologies, we work closely with clients to ensure a smooth and timely implementation.
To get in touch with us, you can simply click on the “Get In Touch” button situated on the right side of the screen and fill your requirements. Our team will contact you within 12 hours and discuss your requirements and propose a custom solution based on it.
GET IN TOUCH
Connect With Us
- Complete the “Get In Touch” form to begin
- Personalized and free consultation for unique needs
- Collaboratively plan and strategize the project together
- Maintain transparent communication channels
- Customized approach for your business goals
- Committed to on-time delivery
- Client satisfaction is our focus
- Dedicated to tangible business results
