Zendesk

Zendesk is a comprehensive customer service platform that excels in its help desk solution. It has been designed to foster more effective and personalized customer interactions while also being functional. The app helps companies establish reliable support, allowing them to evolve into a more proactive and self-service-oriented approach to customer engagement.

Zendesk provides businesses with various tools to manage customer interactions, such as support tickets, live chat, and phone support. It also includes features for creating a knowledge base, automating common tasks, and analyzing customer data to improve customer service. It is available as a cloud-based service, as well as a self-hosted option.

Some top features of Zendesk can be categorized below:

• Help Desk
  • Real-time updates
  • Agent collaboration
  • Help desk automation
  • Macros
  • Help desk automation

• Ticketing System
  • Multi-channel
  • Multilingual
  • Multi-brand
  • Workflows
  • Centralized hub
  • Audit trail

• Self-service Portal
  • Knowledge base
  • Help Center
  • Customer Portal
  • Community forums

• Insights and Analytics
  • Customer Analytics
  • Performance Measurement
  • Dashboards & Customization

• IT Help Desk
  • ITIL (Information Technology Infrastructure Library) process
  • Automation
  • Macros
  • Issue Tagging
  • IT Asset Management Integration