Author: Shiv Shankar

Introduction Natural Language Processing (NLP), generative Artificial Intelligence (AI), and other foundation models have completely altered the flow of business processes. Generative AI has increased productivity and efficiency, reduced costs, and created new growth opportunities by automating tasks previously performed…

Introduction Salesforce is the most widely used CRM globally, and WhatsApp is the most commonly used messaging app globally. The benefits of connecting Salesforce and WhatsApp will undoubtedly be increased. Combining Salesforce with WhatsApp improves customer satisfaction, brand loyalty, and…

Salesforce Gmail Integrations Salesforce Gmail integrations refer to the seamless connection and synchronization between Salesforce and Gmail, allowing for enhanced productivity and streamlined workflows. Users can access Salesforce data and functionalities directly within their Gmail interface by integrating these two…

Outbound Messages: Outbound messaging allows you to specify that changes to fields within Salesforce can cause messages with field values to be sent to designated external servers.Outbound messaging is part of the workflow rule functionality in Salesforce. Workflow rules watch…